Return Policy – Equipment Purchases

  • 100% refund or exchange within 30 days of purchase if item is unused and in original packaging (must have receipt)
  • An additional 30 days (so 60 days total) for store credit (must have receipt)
  • If you have used the item within the 60 day period but your not satified with it bring it back and we’ll give you a 50% in-store credit
  • Items under manufacturer warranty will be handled according to manufacturers policy

Cancellation Policy – Courses

Discover Scuba Diving

  • Minimum of 24hrs notice is required to reschedule or cancel without a fee
  • Rescheduling/cancellation fee is 100% of the course fee
  • No-shows are considered 100% forfeit of course fee

All other courses:

  • Minimum of 7 days notice is required for rescheduling without fee
  • Rescheduling fee of $75 applies when less than 7 days but more than 24hrs notice is given
  • No shows or less than 24 hrs notice is 100% forfeit of course fee

PADI eLearning

  • 100% non-refundable
  • expires after 12 months

Cancellation Policy – Charters

Local dive charters:

  • More than 7 days notice must be given to cancel and receive refund
  • If less than 7 days notice is given than the charter fee is forfeited unless someone takes your spot

Every trip and destination has a different cancellation policy. Familiarize yourself with it prior to booking. It is dependent on the operator.

We strongly urge all travellers to purchase Cancellation and Interruption insurance. We can provide you with a free quote from RBC travel insurance.